Improve Customer Service
FuelsManager provides a flexible order system for your terminal operators and customers that is simple, secure and efficient to use. Improve customer service by allowing your customers to place orders, check order status directly via the Internet and receive immediate e-mail notifications for order confirmation and delivery.
Simplified Workflows for All Users
Event work flows streamline your operations. If a terminal operator enters a purchase request the appropriate purchase agent receives an e-mail to approve the request and take action. The system is able to automatically update order status as drivers pick up products against specific order numbers. It also reduces the amount of data drivers are required to enter into a driver entry terminal or preset by automatically updating information, such as customer or products.
Order Management
The FuelsManager order entry feature is designed to support the ability for drivers to pick up products against a specific order number. The browser-based user interface allows orders to be entered by customer service representatives or directly over the Internet by your customers. Customers may also check order status and delivered quantities, helping you reduce costs associated with answering these types of questions by phone and e-mail. Order status is automatically updated during the loading process.
The FuelsManager security system restricts customers from viewing order information for which they do not have permissions, while allowing your customer service representatives, loaders and guards to access all orders. Each user may be restricted to view only access, or allowed to add and modify orders, or even limited to managing orders on behalf of specific companies.
In addition to manually entering and editing orders through the user interface, Varec can provide custom engineering services to develop automatic interfaces to populate the orders in FuelsManager from your corporate ERP or other management systems.
Secure System Access
Control information using a secure system that restricts users (customers or employees) from adding, reviewing, modifying or approving submitted orders for which they do not have permissions. Further security levels can be utilized that limit individuals to managing orders on behalf of specific companies or for specific products. For example, your terminal operators are able to view a master summary for all customers, while your customers are provided the same intuitive interface, but are restricted to viewing only their own order summary. Accessed from the order summary, each order detail can be fully configured to display only the data relevant to a particular order type or based on relevance to the customer.
FuelsManager Oil & Gas can be operated as a stand-alone system, set up as a web server to improve customer service or integrated with external order systems. When integrated with corporate order systems, such as SAP, your system is able to automatically receive order information and transmit BOL data.
